Shipping & Returns
All Trans Masc Studies products, except for the Editions Collection (see below), are now manufactured and shipped worldwide using an external company. This is to improve shipping times and to reduce shipping costs for all customers, particularly those who live outside of the UK.
Working with worldwide print providers should reduce shipping costs by 90%, reduce shipping time, and prevent waste. As you are no longer relying on me, a chronically ill disabled person, to get to the post office, it will be faster and more reliable too!
As all items are made to order, all sales are final, and Trans Masc Studies is unable to accept any returns. If your item is faulty, please get in touch via email and I will organise a refund or replacement. For clothing, please use the measurements provided and compare them to a piece of clothing you like the fit of.
At check out you may see a notification that says 'There may be additional fees like shipping or tax. You agree to pay up to ___'. This is to cover shipping and import tax if your order is produced outside of your country. If you live in the EU, the United Kingdom, Canada, and the United States, you are unlikely to be charged, as there are production hubs in each of these places. Elsewhere, you are responsible for customs fees, and so may be charged this extra fee.
I am currently trialling this process, and it is the first time I have tried it. If you have feedback, please contact me at transmascstudies@gmail.com. I am always working to improve customer experience, and any comments, positive or negative, will help with this!
Editions Collection
Any product listed under the Editions Collection is dispatched directly from TMS in the UK. These are likely to be small-run, handmade products. This shop is run by a single artist who is chronically ill and disabled. I want to get your products to you as swiftly as possible, but due to the nature of my illness, there might be some delays that you might not be accustomed to. If you're in urgent need of your product, I recommend considering a digital download option, which is instant, or a product outside of the Editions Collection, as these are shipped by an external company.
International shipping cost on checkout for any items from the Editions Collection does not include duties and taxes at destination. All international orders are placed at the customers own risk, if I ship to the provided address and the order goes missing or is confiscated by customs, I cannot replace or refund the order.
Typically, I aim to ship out orders at least every week, but this schedule can be affected by my health condition.
Standard Delivery Times:
Trans Masc Studies is based in Manchester, UK, and we ship worldwide using Royal Mail with full tracking for all Editions orders.
Once your order is shipped, here are Royal Mail's standard delivery aims:
- UK: 1-3 working days
- Europe: 3-5 working days
- Worldwide: 5-7 working days
Please keep in mind that these delivery times are in addition to the processing time. Rest assured, I'll notify you when your order is on its way.
Customs Duty and Import Taxes:
As the customer, you're responsible for any customs duty or import taxes that may apply to your order. I recommend checking these potential charges beforehand to avoid any surprises. Please keep an eye out for delivery notifications and tax-related messages. If, for any reason, your package is returned due to an unanswered delivery attempt, failure to arrange pick up, or exceeding the allotted time at the depot, please be aware that reshipping fees will apply.
I appreciate your understanding and support. If you have any questions or concerns, feel free to reach out anytime. Thank you for being a part of Trans Masc Studies!